• City of Charlestown

COVID-19 City Hall Operational Changes in Place Until Further Notice



Effective immediately, City of Charlestown officials have put in place additional operational measures in an effort to reduce the risk of transmission of COVID-19. With cases dramatically on the rise, these measures are aimed at protecting both city staff and the public.


Please review and bookmark the following information for guidance on current City Hall operations. These operational parameters will remain in place until further notice:


Charlestown City Hall will be open by appointment only. The lobby doors will remain locked during normal business hours. Staff will be working remotely or in alternating shifts whenever possible - if you see them coming or going at City Hall, please understand that they must ensure the doors remain locked to protect the safety of other staff, and are unable to allow entry to the building without an appointment at this time.

CALL CHARLESTOWN CITY HALL


Phone lines remain open - our staff remain committed to assisting you even when working remotely. If you don't reach us right away, please leave a message and we will work to return your call as soon as possible.


Mayor's Office & City Departments: 812-256-3422


Clerk-Treasurer's Office: 812-256-2427


Charlestown Police Department (non-emergency): 812-256-6345


Mayor Hodges Cell: 502-297-4390


Mayor Hodges is available by phone or Zoom in place of regular office hours. Please reach out to her by phone, or email Mayor@CityofCharlestown.com.


QUICK LINKS: Pay Utility Bill Sanitation Service Request

CHARLESTOWN CLERK-TREASURER'S OFFICE


To Make a Utility Payment, Please Choose One of the Following Options:


- Clerk-Treasurer staff will be available by phone. Please call 812-256-2427, option 3.


- You may drop your bill in the night drop box located to the left of the main doors at City Hall.


- View your bill or pay online via this link.


If you need to speak with Accounts Payable or Accounts receivable, records, or Human Resources, please call 812-256-7127 to schedule an appointment.


For deliveries, please call 812-256-7126.

CITY COUNCIL, BOARD OF PUBLIC WORKS, & OTHER PUBLIC MEETINGS


The Charlestown City Council, Board of Public Works, Charlestown Redevelopment Commission, and all public boards and commissions will meet virtually until further notice.


Public meetings will be broadcast live via the City of Charlestown's live channel and broadcast to social media whenever possible, then later archived to YouTube.


Meeting Agendas and Related Documents will be posted regularly in advance to the newsfeed at www.CharlestownCityHall.com.


Public Comment Procedure: Public comment for any meeting may be made by email in accordance with Governor Holcomb's related executive order. Please email your comment, full name, and address to Mayor@CityofCharlestown.com at least two hours prior to the start of the meeting. If you wish to address a board or commission via phone or live video, please allow 24 hours notice if possible, and contact Leah by email to Media@CityofCharlestown.com with your full name, email address, residential address, and phone number.

DOING BUSINESS: PLANNING & ZONING, PUBLIC WORKS


For business with the Charlestown Planning and Zoning office, inspections or permitting, or other related matters please contact Tony Jackson by email to TonyJackson@CityofCharlestown.com to make an appointment, or call 812-256-3422 and follow the prompts to reach his office line. Tony is available every weekday during business hours, but often in the field - please leave a message and he will return your call as soon as possible. He is also available to meet via Zoom upon request.


If you have a question or need to contact someone immediately regarding Public Works, streets or other related matters, you may reach Tubby Purcell by email to StreetsDirector@CityofCharlestown.com, or call 502-523-3650 during regular office hours.

CHARLESTOWN PARKS DEPARTMENT


The Charlestown Parks Department staff can be reached by email to Parks@CityofCharlestown.com, or by phone call to 812-256-3422 (please follow the menu prompts, and leave a voicemail if they are out of the office).


Facility Rentals remain available within the parameters designated by Clark County Health Department and State of Indiana officials. This information is subject to change at any time - please email Marissa Knoebel, Parks Director for the latest information and facility availability at Parks@CityofCharlestown.com.

Charlestown's Christmas City lightshow remains operational on the square, as well as in Greenway Park. Train and Carriage Rides, Visits with Santa, Ice Skating, and other events at the Family Activities Park have been canceled for 2020 due to COVID-19.


In the unlikely event that Clark County returns to "Yellow" status, we will make train ride tickets available online on a week-to-week basis at www.CharlestownParks.com. That data is updated every Wednesday by the State of Indiana and can be viewed here.


Please visit www.LightUpCharlestown.com for complete and current information regarding Charlestown's Christmas features and events. Many common questions can easily be answered by looking over this information.

SANITATION SERVICES INFORMATION


Please understand that our sanitation crews may be running behind schedule during this time as a result of COVID-19 related staff shortages. Our crews are working hard to keep up and very much appreciate your patience. You can contact us regarding sanitation service issues, additional pickup requests, or other related issues by email to CityHall@CityofCharlestown.com, call 812-256-3422, follow the prompts, and leave a voicemail with your name, address, and more information, or submit this quick and easy online service request.

MEDIA & PUBLIC INFORMATION OFFICE


Our Media & Communications staff remain in service but are working remotely. The fastest way to reach them is by email to Media@CityofCharlestown.com, or by call or text to 502-631-2506. Please be sure to subscribe to our email newsletter for the latest information directly to your inbox.


You can also message us via the City of Charlestown's facebook pages or other social channels - they are monitored as much as possible and we'll be glad to assist you.


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